Refund policy

Custom products generally cannot be returned or exchanged without cause once the design draft has been confirmed and production has begun.
No refunds will be issued for issues resulting from incorrect text, dimensions, colors, or files provided by the customer.
For serious quality issues, quantity shortages, shipping damage, or cases where the product clearly does not meet the confirmed specifications, you may submit photos or videos for review.
Orders for which material procurement, prototyping, or production has not yet begun may be canceled; however, costs already incurred may not be refundable.
Reasonable color variations resulting from screens, material batches, printing, hot stamping, and manual assembly are not considered quality issues.
The final resolution will be determined based on the specific order, evidence, and written agreements between both parties.